Refund Policy

You may request a full refund within 14 days of purchase.

14-day refund window

Examva’s 14-day refund promise is unconditional. You do not need to give a reason.

How to request a refund

Payments for Examva Pro are handled by Paddle, our Merchant of Record and authorised reseller. You may request a full refund within 14 days of purchase using the support option on your Paddle receipt or by emailing support@examva.com with the account email and order reference.

If Mum/Dad paid through a private payment link, the payer can use the support option on the Paddle receipt. The learner can also contact Examva with the order reference. We never need the private link credential, full card details or Mum/Dad’s phone number. An approved refund returns to the original payment method and may end or adjust the Pro access attached to that purchase.

You can also read the Paddle Refund Policy. Examva’s unconditional 14-day promise above still applies.

No subscription or automatic renewal

Examva Pro is one payment for 12 months of online access. It is not a subscription and does not renew automatically, so there is no future renewal to cancel.

Questions

For anything about your Pro plan, a payment or a refund, email support@examva.com or read the FAQ. Full details of how payments and refunds are handled are set out in our Terms & Conditions and the Paddle Buyer Terms.